2017 Parent Satisfaction Survey: How Did We Do?
The results are in! School may have just begun, but Connections Academy has already received its very own “report card”—the annual Parent Satisfaction Survey.
For the past fifteen years, an independent third party* has conducted this survey, which is open to all parents who have a child enrolled in a Connections Academy®–supported online public school. The Parent Satisfaction Survey focuses on key components of the program such as curriculum, teachers, and technology, and is a great source for gauging strengths and areas that could improve. To ensure that families can answer openly and honestly, all responses are kept anonymous.
Connections Academy has earned consistently high ratings each year, and 2017 is no exception. Thirty-six percent of enrolled families—more than 17,500 total—participated in the survey.
Overall Highly Pleased Parents
When asked to evaluate their overall satisfaction with Connections Academy’s online learning program, parents seemed very pleased:
- 90 percent of parents gave their online school an A or B grade, a rating that has remained steady since the survey was launched. In comparison, 67 percent of public school parents gave the school their oldest child attends an A or B grade, according to the 48th Annual Phi Delta Kappa / Gallup Poll of the Public’s Attitudes Toward the Public Schools**.
- 92 percent of families would recommend the online school to other parents.
Students Are Happy, Too
Parents are not only pleased with Connections Academy; they are also happy—because their child is happy! Online school parents know their student is achieving success because:
- 95 percent of parents say their child is, or children are, satisfied with Connections Academy’s program.
- 91 percent of parents agree that their child is, or children are, making good progress at Connections Academy.
While answers were kept anonymous, parents had an opportunity to share their personal feedback and experiences with us. Cheryl Martins, a Connections Academy parent from Ohio, shared that online learning is helping her kids to be more engaged with their schoolwork. “The curriculum is outstanding. My children are excited to learn, and [they] talk to us daily about things they have learned. We also like the flexibility, [which] allows us to learn at a pace that is best suited for us,” she explained.
Caring Teachers Make a Difference
Even though students don’t see their online teachers face-to-face in a physical classroom each day, they are still able to connect, communicate, and build meaningful relationships. Here’s what parents had to say about their child’s teachers:
- 92 percent of parents agree that the teachers improve the learning experience.
- 95 percent of parents are satisfied with the helpfulness of their Connections Academy teachers.
Quality Program, Quality Results
For the fifteenth year in a row, a large percentage of parents agree that the school is providing their child with a high-quality and rewarding learning experience:
- 95 percent of parents agree that the curriculum is high quality.
- 93 percent agree that the use of technology is improving the learning experience.
- 93 percent of parents agree that they are satisfied with the variety of learning activities provided by the program.
Connections Academy’s award-winning curriculum, which includes unique electives, technology tools, and community experiences, creates a supportive online learning opportunity for families who want an individualized approach to education. Nevada Connections Academy parent Shelia Hulse says, “I like the fact that my child can learn at his own pace, and that he is actually learning! I know that he is in a safe environment and that Connections Academy has amazing teachers and staff [who] really care about the children.”
Why Online School?
In addition to evaluating parents’ satisfaction with the school, we also learned why they chose online school in the first place. Families have diverse reasons for choosing online learning and enrolling in Connections Academy, including the following:
- 48 percent required greater flexibility.
- 43 percent wanted a change from their local school.
- 35 percent wanted a safe learning environment.
- 24 percent of parents wanted to be more involved in their child’s education.
Families also cited health concerns, bullying, or extracurricular activities as reasons for enrollment.
What is your favorite part about online schooling? How does it benefit your student? Share your thoughts and experiences in the comments!
* The 2017 survey was conducted from January 17 to March 3, 2017, by Shapiro + Raj, an independent market research company, which created the questionnaire, collected the data, and tabulated the results.
** The 48th Annual Phi Delta Kappa / Gallup Poll of the Public’s Attitudes Toward the Public Schools, Langer Research Associates, August 2016.